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FAQ

Q1:What is the delivery time of the elevator parts?
A:We have established big stock of elevator parts (2000㎡ warehouse 5000kinds products) so mostly quick-wear part we have stock and can be delivered at once when we get your payment.The products which we do not have stock the lead time is 3~30 days after we get your payment.The nonstandard and special products you need confirm lead time with us.

Q2:How can i get the after-service of the elevator parts?
A:We will send you the elevator spare parts by free after we get the returned elevator components if the problems caused by us.If it is the men-made problems in warranty period,we will repair the products for you by free,but you should pay freight cost.

Q3:What is the warranty of the elevator parts
A: The machined parts is 18months the electric parts is 3months.

Q4:Can I pay by paypal and western union or cash or CNY or credit?
A:Sure,we accept all kinds of payment way.We have our own online shop you can select elevator parts freely.The details you can discuss with us we will send you payment details.We will not change our company name and account without our company certification

Q5:How to book the parts?
A:You can buy on our website and pay us with paypal or credit card. (our paypal account is escalatorparts@hotmail.com) after we get your payment we can arrange the delivery for you and then we will send the delivery tracking number and package picture to your email box. You also can email us to discuss the details, after we confirm the order list and price and lead time and delivery cost we will make invoice for you and when you receive the invoice please confirm it by email and then you make payment to our bank account after we get the payment from your side we will prepare your order at once

Q6:Can I have a sample for testing? 
A: Actually we think samples are not very important because we supply the original elevator parts.You can buy from anywhere.But we think our products will better than any others. Samples will be 20% higher than the cargo.

Q7:Can I add my logo on the elevator parts?
A:Yes,OEM and ODM are available for us.But you should send us the Trademark authorization letter and there is min quantity limited

Q8 :Do you have inspection procedures for elevator parts?
A:100% self-inspection before packing and some parts can supply test report or we can help you do test report but it need ask charge 

Q9:Can we mix the 20ft container?
A: Yes,if the items are meet our min order qty. 

Q10:Can I have a visit to your company before the order?

A:Sure,welcome to visit our company.Here is our factory address: No.299 North Of Tongdu Road Jiangyin City,Jiangsu,China.Our factory is near WUXI Airport and WUXI Train Station.We can pick you up in the WUXI airport or WUXI Train Station. Hotel booking service is available also.


Q11:What is Jiefeng's Privacy Policy

A:On www.escalatorparts.cn (from now on,will be referred as escalatorparts.cn),visitor privacy is of our serious concern.This privacy policy page describes what kind of personal information may be received and collected by escalatorparts.cn and how the information will be used.

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As many other professional sites,escalatorparts.cn invest on the internet advertisement.Our advertise partners include bing Ads (Google Ads).In order to maximize online advertising ROI and to find target clients,escalatorparts.cn applied some tracking codes generated by those search engines to record user IPs and page viewing flows.

Business Contact Data

We collect all the business contact data sent through emails or web forms on escalatorparts.cn from visitors.The visitor identification and contact related data entered will be kept strictly for escalatorparts.cn internal use.escalatorparts.cn will ensure the safety and proper usage of those data.

Information Usage

We will only use your personally identifiable information as described below,unless you have specifically consented to another type of use,either at the time the personally identifiable information is collected from you or through some other form of consent from you:

1.We will use personally identifiable information to complete any orders you have placed.

2.We will use personally identifiable information to provide you with the specific services that you have requested,such as to reach a retailer.

3.We will use your personally identifiable information to respond to questions that you send to us

4.We will use your personally identifiable information to send you emails from time to time,such as newsletters and notices about our promotions.

5.We may disclose personally identifiable information as required by law or legal process.

6.We may disclose personally identifiable information to investigate suspected fraud,harassment or other violations of any law,rule or regulation,or the terms or policies for the Web site.

Opt Out/Corrections

Upon your request,we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account.You can make these requests at the customer information section,or by telephoning,or emailing your request to escalatorparts.cn’s Customer Support department at escalatorparts.cn.Please do not email your credit card number or other sensitive information.


Q12:Terms and Conditions

Welcome to our site! This document is a legally binding agreement between you as the user(s) of the site (referred to as “you”,“your” or “User” hereinafter) and www.escalatorparts.cn -- owner of the site www.escalatorparts.cn.

1.Application and Acceptance of the Terms

1.1 Your use of www.escalatorparts.cn’s services,and products (collectively the as the “Services” hereinafter) is subject to the terms and conditions contained in this document as well as the Privacy Policy and any other rules and policies of www.escalatorparts.cn that may be published by www.escalatorparts.cn from time to time.This document and such other rules and policies of www.escalatorparts.cn are collectively referred to below as the “Terms”.By accessing www.escalatorparts.cn or using the Services,you agree to accept and be bound by the Terms.Please do not use the Services or www.escalatorparts.cn if you do not accept all of the Terms.

1.2 You may not use the Services and may not accept the Terms if (a) you are not of legal age to form a binding contract with www.escalatorparts.cn,or (b) you are not permitted to receive any Services under the laws of PR China or other countries / regions including the country / region in which you are resident or from which you use the Services.

1.3 You acknowledge and agree that www.escalatorparts.cn may amend any Terms at any time by posting the relevant amended and restated Terms on www.escalatorparts.cn.By continuing to use the Services or www.escalatorparts.cn,you agree that the amended Terms will apply to you.

2.Users Generally

2.1 As a condition of your access to and use of www.escalatorparts.cn or Services,you agree that you will comply with all applicable laws and regulations when using www.escalatorparts.cn or Services.

2.2 You must read www.escalatorparts.cn’s Privacy Policy which governs the protection and use of personal information about Users in the possession of www.escalatorparts.cn and our affiliates.You accept the terms of the Privacy Policy and agree to the use of the personal information about you in accordance with the Privacy Policy.

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3.1 Since we are continuously developing and upgrading our products and service,any technical,non-technical specification,including but not limited to web pages,reports tables,figures,images,videos or audios of any of products of www.escalatorparts.cn may be altered or completely changed in formats and contents without a prior notification either online or offline.

3.2 Prices listed on www.escalatorparts.cn or provided by any representatives of www.escalatorparts.cn are subject to change without a prior notice.

4.Limitation of Liability

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